Tower Self Storage
3725 Leonardtown Rd
Waldorf, MD 20601
Facility Reviews Summary
Tower Self Storage
Customer Parrish, we are sorry about your unit needing repairs, but we have tried numerous times to reach you to set up a time with you but no return call. Our policy is that our door repairman will not call when he is on site, instead we call the customer and set up a date a time for them to be on site at their convenience. If you would like us to set up a date and time, please give us a call. Thank you, Tower Self Storage
Poor customer service
I have submitted in person 4 different requests to have my unit repaired. I was told that I would receive a call from the repair man when he was onsite. After more than 2 years later the unit is still not repaired. Today I asked a lady that answered the phone if I could assume that my rate will continue to go up every year and she said yes. I should have asked when will their quality of service go up. Time to move.
All the time :)
They are the Best in town :)
Used to love this place
I've been renting a unit here for years with no issues and I always pay on time or early, but now for the past year or so they just keep jacking up the unit prices... and not just once or twice. I think it's time to find a new place.
This was my first time using a storage unit. This company made my experience extremely easy and with no regrets. I appreciate their service and professionalism. Thank you
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Password didn't work today, 3-31-2015.
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firstname.lastname@example.org unit 3061
Great customer service
Donna was friendly, helpful and efficient
Yes. I would highly recommend this facility to a friend.
Professional Facility with friendly and helpful managers. They worked with me on the price and helped me rent a U-Haul truck.
I would highly recommend this facility for storage and U-Haul rental! I rented both and am very pleased with the customer service and facility. It is clean, secure and affordable. I have referred several friends to Tower Storage and they are also very pleased.